Job Overview
We are looking for a proactive and customer-focused Telecaller to join our team. The ideal candidate must be fluent in English and Hindi and have a basic understanding of CRM systems. This role involves interacting with customers, maintaining accurate records, and ensuring smooth communication between the company and clients.
Key Responsibilities
-
Make outbound calls to potential and existing customers to provide information about services.
-
Handle inbound customer inquiries and resolve queries efficiently.
-
Update and manage customer data in the CRM system.
-
Follow up on leads and maintain accurate call records.
-
Assist in coordinating with internal teams for customer support.
-
Ensure excellent customer service and maintain a professional attitude in all interactions.
Qualifications
-
Any graduate degree.
-
Fluency in English and Hindi is a must.
-
Basic understanding of CRM software (training will be provided).
-
Strong communication and interpersonal skills.
-
Ability to handle customer queries with patience and professionalism.
Job Details
Location: Madurai (Hybrid Work Model)
Work Mode: Hybrid (Work from Home & Office)
